Warranty Policy
Warranty period
DESMOND products carry a one-year limited warranty from the date of purchase, covering hardware defects not caused by user damage. Consumable parts, cosmetic wear and damage caused by misuse are not covered. To request service, please provide your order information and product model and we will help with inspection and replacement.
Product Registration
Register your product to streamline warranty and after-sales service. Submitting opens your email client and sends the details to our official mailbox.
Frequently Asked Questions
How long is the warranty period?
DESMOND products carry a one-year limited warranty from the date of purchase, covering hardware defects not caused by user damage. Registering your product does not extend this period.
What is not covered by the warranty?
Accidental damage (drops, crushing, disassembly or modification), liquid ingress caused by use beyond the product's rated water-resistance level, consumable parts, and normal wear of the appearance are not covered.
How do I submit a warranty claim?
Have your proof of purchase (order number or invoice) and model name ready, then contact us through the on-site chat or by email at [email protected]. Once verified, we will arrange a repair or replacement and guide you through the process.
What are the benefits of registering my product?
Registering your model and purchase date lets our support team locate your order quickly and speeds up warranty review, and keeps you informed about firmware updates and usage tips. Registration is free and does not extend the warranty period.
Contact us
If you have any questions, please contact us through the 💬 chat widget at the bottom right of this site or by email — we will reply as soon as possible.
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